Amber is the AI voice for self-storage. She answers on the first ring, handles payments, access, and rentals on the call, and brings in your team with the whole story when a call needs a person. No menus. No hold music. No missed revenue.
Phone trees make callers do the work. Rollover services take a message. Amber reads intent, knows who is calling, and acts on it, all in one conversation.
01
Understands intent
Classifies why each customer is reaching out, in their own words, before a human is involved.
02
Identifies the caller
Matches the interaction to the right account and history the moment it arrives.
03
Sends it the right place
On-site PM, call center, or task queue, with full context attached. Never a phone tree.
Both understand intent and route every call to the right place. The difference is how far the conversation can go.
Fast, deterministic, single-turn. Reads the caller's intent and routes instantly.
Multi-turn conversation that asks questions and finishes the job on the call.
Everything in AiVR, plus:Every missed call is a customer choosing the facility down the road. Amber answers all of them, and turns callers into leases while your competitors' phones ring out.
When the office is closed, Amber keeps selling. Everything she does is captured, so nothing slips away uncounted.
Most service calls never needed a person. They needed an answer. Amber contains the routine and sends your team only the calls that should reach them.
Texts a secure payment link matched to the account, walks the caller through it, and helps manage autopay. Day or night.
Verified tenants in good standing get their code on the call. Locked out? She troubleshoots entry and exit, and escalates the physical problems that need hands.
Balance, due date, and units on the account. Answered in seconds after verification, without anyone digging through the PMS.
Handles move-out requests, and answers hours, address, and policy questions instantly. The everyday volume that eats your team's day.
Hours, address, policies, and unit specifics, written per facility. If the answer is not in there, Amber hands off instead of guessing.
"Can I get a payment extension?"
"We understand that financial challenges can happen, but unfortunately, we're not able to offer payment extensions beyond the grace period."
Lakeside Storage · Knowledge BaseEvery call sounds like one question. Containing it means working through intent, account status, and the right resolution while the caller is still talking. That is the decision engine behind Amber, and every contained call runs on it.
Amber does not dead-end into voicemail. She hands the person who answers a ready-made brief, so nobody ever opens with "how can I help?"
Hi, thanks for calling Great Storage.
My name is Robert.
Please give me a second to read over your conversation with Amber, our AI.
The customer is having trouble accessing their unit. A large object is blocking the door to their unit. The object is not theirs and is too heavy to move. The front-desk manager was not there and the customer wants to know how to proceed.
Voice AI and Ease Connect are the telephony layer: every call answered, every handoff carrying its context, in one system.
Answers, contains, and summarizes every call
The workspace where handoffs land with their story
Calls land in Ease Connect with the account, history, and AI summary already on screen. After-hours needs become tracked follow-up tasks.
Existing hardware works through VoIP. Your PMs make and receive calls as usual, while Voice AI and Ease Connect pass the whole story along in one system.
Locked into a call center contract? Keep your number and your contract. Amber absorbs the volume and warm-transfers the rest with full context.
EaseOS Voice AI is built with Sierra. On top of that foundation, StoreEase adds what no general-purpose AI has. Storage-trained journeys, deep PMS integration, and the judgment that comes from running facilities ourselves.
Conversational AI partnerNo rip and replace. Voice AI layers on top of your management software.
See Voice AI handle sales and service for facilities, live.
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