Ease Connect is where your on-site and remote teams work. Amber, our AI, handles the routine and routes the rest to the right person with the whole customer already on screen. Fewer screens, happier people.
A general contact center does not know a tenant from a lead, or a gate code from a balance. Ease Connect does, because it runs on top of your PMS.
The tenant, unit, balance, and history load with the call. No second tab, no copy and paste.
Amber answers, qualifies, and resolves common calls and texts end to end, then routes only what needs a person.
Calls, texts, web chat, and video live in one conversation, not four disconnected tools.
Search any tenant or lead across every facility in the portfolio from one screen. A facility-scoped PMS cannot.
Calls, texts, web chat, and video, including walk-ins routed from a Virtual Console, all land in the same place, with the customer and their PMS context loaded before anyone says hello. Every account across your portfolio is one search away.
Caller recognition
Every caller is identified as a Tenant, a Lead, or Unknown, with the right account and history already attached. The person who answers opens to context, not a blank screen.
Balance, autopay, insurance, overlock and auction status, unit details, sit in the account panel, pulled directly from your PMS. No one has to leave to check.
A storage PMS scopes accounts to a single facility, so a customer who rents at two sites is two records. Ease Connect searches every tenant and lead across the whole portfolio.
One person, three facilities, one search.
After hours and overflow are caught as tasks, never lost to voicemail. With additional skill tags and an AI summaries the human picks up with context already in hand.
Intelligent routing
Amber reads intent and identifies the caller before anyone picks up, then routes by weighted skill, not first in, first out. The right person gets the right conversation, every time.
01
Understands intent
Classifies why each customer is reaching out, in their own words, before a human is involved.
02
Identifies the caller
Matches the interaction to the right account and history the moment it arrives.
03
Sends it the right place
On-site PM, call center, or task queue, with full context attached. Never a phone tree.
Lead to move-in
Most tools just follow up on a lead. Ease Connect runs a full cadence that carries the customer from lead to reservation to move-in, and resets itself as they progress. Automated SMS and follow-up tasks fire as you want it.
Lead captured
AI or human teammate creates the lead
Automatically, after Amber engages or escalates.
Day 0
Welcome SMS
A tailored first touch by lead source.
Day x (you pick)
Follow-up task or SMS
Manager picks up or automated SMS is sent.
RESERVES
Reservation cadence
Lead cadence stops, reservation begins.
Move-in
Reminders after they're in
Nudges for Google review, autopay, and more.
Get it done in Ease Connect
Your team completes the real work inside Ease Connect, and the routine outreach runs without them.
Quick actions
Send a payment link or access code, run a move-out or complete a move-in, all without leaving the conversation. Collections automation works the same way.
Quality and coaching
Every call can have an Summary, a QA score graded on sales or service, and sentiment from beginning to end. When a call deserves it, the AI adds a Shoutout to recognize great work or a Spotlight to flag a coaching moment. The AI never makes a disciplinary call, and the decision stays with your team.
Walter Reyes called confused and worried about a rate increase notice, unsure he could keep affording his unit. The team member explained the change, then looked at what Walter was actually storing, found a smaller unit that fit, and set up a transfer so he could keep his belongings at a price that worked for him.
Shelly Brooks called about a late fee after a missed payment. The conversation grew tense, with the caller raising her voice and the team member responding in the same tone. The call ended without a resolution or a clear next step.
Coming soon
Reporting with an AI agent you can ask in plain language. Move-ins, chat or voice containment, customer issues, and task workloads, answered on demand.
Ask a follow-up about any chart on this dashboard.
No rip and replace. Ease Connect orchestrates around your PMS. It never replaces it.
Our team handles setup, branding, number porting, and the PMS connection.
Contact Sales30-minute call · no commitment · tailored to your portfolio
