As Director of Operations at Spartan, he's responsible for keeping dozens of self-storage properties running smoothly- staffed, accessible, and converting customers.

Reliant Storage increased office hours by 33% (from 58 to 77 hours/week) across 100+ sites without adding payroll by adopting EaseOS, ensuring doors are always open via Ease Virtual Console. The hybrid model combines on-site managers for property tasks and virtual managers handling calls, texts, and chats through Ease Connect, a unified dashboard that routes customer interactions in real time.

Michael reflects on his journey with us.